Shipping & Returns
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Shipping
We currently only ship within the United States.
All of our orders are shipped through the United States Postal Service with tracking.
Our customers will have fixed shipping rate of $6.00 for all purchases below $100.00. Purchases $100.00 and above, we are pleased to offer complimentary shipping.
All Products will be delivered within 5-8 business days of shipment.
Returns
We will gladly accept returns for unworn items if the product has visible defects.
A complimentary return label will be provided and the customer will receive a full refund if the return request is accepted.
Please view the return guidelines for more information:
Return Guidelines
Customers must contact our customer service requesting a return within a week of delivery.
- The product must have visible defects in order for us to accept the return.
- All original packaging must be included.
- If the item is not shipped within a week of our customer service’s approval, the return will not accepted.
All products without defects are final sale and cannot be returned.
How to return an item
Please message our customer service at: naturaeclothing@gmail.com with the following information:
- Email title must say: RETURN
- Name
- Order Number
- Images of visual defects
- Return Shipping Address
Once our customer service emails you with the approval, you will have 7 days to ship the item.
Return email must include ALL of these guidelines in order for the item to be approved.
Refunds will be issued to the original form of payment once the item is received.